Companies need an automated RMA process that is affordable
To reduce cost and improve customer service, companies need a real time "portal" that automates critical work functions for customers, suppliers, dealers and all parties across the service/supply chain involved in the Return Materials Authorization (RMA) process. This tool must be capable of enhancing communication and reducing cost by:
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Easily interfacing with ERPs and other systems as/if needed
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Allowing customers/dealers/employees to easily create transactions via the WEB
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Automatically verifying legitimacy and status of customer and company records
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Handling product information from multiple suppliers
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Checking and tracking RMA status via WEB
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Manage workflow, data and reporting in multiple languages if needed
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Ensuring RMA is complete with all necessary information
The Solution:
As part of GlobalNow’s Business Class Software Solution product suite, the Interwix Portal System delivers a highly productive workflow solution to companies at a price tag that causes rapid ROI. Developed by Interwix AS, a successful software company headquartered in Norway, Interwix is a portal system rich with features that "make a difference". Standard features include a content manager, blog system, internal messaging, publishing tool, and a role based user manager. The Interwix portal helps improve many business functions through specific modules such as RMA management. The modules are easy to implement, with important functionality (RMA example):
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Easy and Secure access of key information from multiple systems via Web services.
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Easy and secure access for RMA entry by customers/dealers via the web, in multiple languages
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Automatic validation of products, serial numbers and warranty status
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Automated notification of status to key personnel in the workflow via the WEB
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Automatic preparation and routing of the RMA
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Close of RMA cases with shipping updates
The Interwix portal is a SOA based system programmed in Microsoft .Net. This “open” architecture allows Interwix to be easily integrated with multiple ERP and other applications as/if needed. For example, for one current client Interwix draws data from seven different ERP applications on a nightly basis!
Make a difference for your business – call your GlobalNow software partner to learn more about the Interwix Portal solution.