Author Archives: Bob Foster

It strikes me that providing seamless service is a great competitive advantage. We have all experienced frustrating customer service; as we’ve attempted to have some issue resolved, encountering fragmented service departments, lack of visibility to our issues, countless hand-offs, and … Continue reading →

I was fortunate enough to be invited by Paul Kern at Argus Connection  http://www.argusx.com/ to take a tour of their warehouse facility earlier this week, which gave me some great insight on how asset recovery and disposition is handled by … Continue reading →

Grant Gordon, Managing Director – KPMG Business Effectiveness, recently blogged on optimizing the service supply chain, profiting from product lifecycle opportunities”  (http://ow.ly/7IrzL).   In the blog and associated white paper, Mr. Gordon noted “An effective reverse logistics program within the service … Continue reading →

I like clouds. I always have. My mother use to always tell me “my head was in the clouds”. I remember fondly those moments as a kid on a lazy summer afternoon lying on the cool grass and gazing up … Continue reading →

Yesterday I viewed the web presentation from our friends over at Global360 and Gartner and noticed that over 50 percent of companies now use some form of SharePoint. To me, this is an amazing statistic which not only reflects Microsoft’s … Continue reading →

Welcome to the new GlobalNow website! We hope this site will not only allow us to better communicate our service offerings and activities; but will also allow our customers and partners to share topics of interest and assist each other … Continue reading →